We have compiled the most common questions asked by our customers. Can’t find an answer to your question? Please do not hesitate to contact us.

Can I order unprinted textiles?

Absolutely! You can order unprinted textiles via our webshop.

Is there a minimum number of textile pieces per order?

For both textile printing and embroidery, there is a minimum of 10 pieces per design. This may vary depending on textile choice, dimensions and colours.

What is the delivery time?

The average delivery time varies between 10 to 12 working days after approval of the order confirmation, the digital design and subject to textile availability.

Can I supply my own textiles to be printed or embroidered?

Yes, this is possible. Just keep in mind that we have to charge a small processing fee for this.

How do I submit my files?

We prefer to receive vector files in Illustrator (.ai, .eps or .pdf formats). Make sure the files are formatted in PMS (Pantone) colours. In addition, it is essential to convert fonts to outlines and include the corresponding font. You can send the files by e-mail. If the file is too large for e-mail, we recommend using our WeTransfer link: https://alfashirt.wetransfer.com.

What should I do if I do not have vector files?

If you do not have vector files, we can convert the files for you. Please note that a drawing cost per logo will be charged for this.

How can I pay when I collect my order?

When picking up your order, we offer the following payment options: Bancontact or cash (cash).

Can I come to your store for a fitting?

Yes you can, but only by appointment. This can be made via the form on our contact page. We present an extensive collection in our showroom. However, if you are looking for a specific article or size, we cannot guarantee immediate availability. In that case, custom sizes can be ordered. Please note that ordered fitting sizes cannot be returned. We will either incorporate them later in your order or they will be invoiced separately. Please contact us for further details.

Can I visit the showroom without an appointment?

No, unfortunately this is not possible. To give each customer the necessary attention, we are happy to schedule an appointment in advance to visit our showroom. Please feel free to contact us to arrange a convenient time.

How can I order?

You have various options for placing an order, either by phone or e-mail. You can also order during your appointment in our showroom. You can also request a quote via our website.

What decoration methods do you offer?

We offer different decoration methods: embroidery, DTG (Direct To Garment), digital transfer printing and screen printing. You can find more information about each method by clicking on 'print' and 'embroider' in our drop-down menu. In addition, you can always contact us, we will be happy to help you with professional advice.

Can I place additional orders?

Yes, additional orders are possible, but there is a minimum order quantity of 10 pieces. Bear in mind that a start-up fee is charged for each additional order. Please contact us for more information.

Can I cancel my order?

After explicit approval of an order, cancellation is no longer possible. However, if you wish, we offer the option of sending you the textile unprinted.

Do you ship worldwide?

No, we only ship within Europe.

How will I know when my order is ready?

You will receive a delivery note as soon as your order is ready for collection or shipment.

Can I order from you as an individual?

Certainly, you are also welcome to order from us as an individual. However, please note that a minimum order of 10 pieces per printing technique is required.

What additional services do you offer besides garment/accessory decorating?

Besides decorating clothes and accessories, we offer the following additional services: sewing in labels, individual packaging, applying barcodes and hangtags.


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