faq

Below we have compiled the most common questions asked by our customers. Can’t find an answer to your question? Please do not hesitate to contact us.
In principle, the delivery period is a maximum of 8 working days from the time we receive payment and the desired logo and/or design. This is also subject to the availability of the textile. Of course, shorter delivery times are also possible. Please contact us in case of an urgent order.

The shipping costs depend on the destination country:

 

Webshop orders:

 

Belgium: € 9,45, excl. VAT (free from € 500)
Netherlands/France/Germany: € 15, excl. VAT (free from € 500)
Other European countries: € 25, excl. VAT (free from € 500)

 

Alfa Shirt orders:

 

Belgium: € 16 excl. tax (free from € 1950)
Other countries: on request

For printing and embroidery, a minimum quantity of 10 pieces per design applies. For screen printing, a minimum quantity of 25 pieces per design applies.
We ask you to deliver the design in a vectorial file in separate layers and at full size. We require a minimum resolution of 300 dpi. The higher the resolution, the better, as the quality of our printing depends on the resolution provided.
That is certainly possible! Please contact us at info@alfashirt.com. In the case of our own textiles, we always check the quality beforehand. Only then can we be sure that the textile is actually suitable for printing or embroidering.
The maximum size of a print is 420 mm x 297 mm (A3). We always have to take into account a safety margin. If you would like a larger print, we will look for a solution together.
It is possible to have several articles (for example, different colours of T-shirts, T-shirts and pullovers, etc.) printed or embroidered with the same personalisation. In this case, the personalisation is considered to be one design. Note: if a design has to be printed or embroidered in 2 different formats, this is considered as 2 different designs. If you want to use the same design in different colours, you only have to pay for a colour change.
If you have chosen to have your order delivered, we ask you to transfer the outstanding amount upon receipt of the invoice. If you come to collect your order yourself, you have the choice of paying with Bancontact on collection or paying in advance by bank transfer.
It is absolutely possible to come and try on our models by appointment. In our showroom you will find mainly size medium. Other fitting sizes are available on request, please let us know the exact sizes and models.
We ask you to make an appointment if you wish to visit our showroom. This way we can ensure you have a pleasant fitting experience and we can make sure someone from our sales team can guide you and answer any questions you might have. You can make an appointment here.
We use environmentally friendly paints and we work as much as possible with water-based inks and organic textiles. Would you like more information on our sustainability policy? Click here for more information.
Our graphic designers are happy to assist you with expert advice on your design. We do not make any designs ourselves, but we do make minor changes where necessary.
Once the order form is signed, you cannot cancel your order. That is why it is important to always check your design carefully and coordinate all details with us. If you do want to cancel and we have not yet started printing and/or embroidering, we will charge you an administrative fee as well as the services and goods already delivered. If we have already started printing and/or embroidering, we will be forced to charge the full amount.
Our textiles are always pre-treated, which is necessary to guarantee the optimal quality of the print. It is therefore important to wash your textile before wearing it. During washing, any visible residue left after the pre-treatment will disappear. Please note that the textile may only be washed 48 hours after delivery at a maximum temperature of 40 degrees or according to the manufacturer’s washing instructions. Do not forget to turn the clothes inside out. Never put your textile in the dryer, as this has a detrimental effect on the quality of the print and of the textile itself.
Orders should always be made in combination with a print and/or embroidery. It is possible to order unprinted Stanley/Stella textiles through our webshop.

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