We have compiled the most common questions asked by our customers. Can’t find an answer to your question? Please do not hesitate to contact us.

In principle, the delivery period is a maximum of 8 working days from the time we receive payment and the desired logo and/or design. This date is subject to the availability of the textile though. Of course, shorter delivery times are also possible. Please contact us in case of an urgent order.

The shipping costs depend on the destination.

Webshop orders

Belgium: € 9,45, excl. VAT (free from € 500)
Netherlands/France/Germany: € 15, excl. VAT (free from € 500)
Other European countries: € 25, excl. VAT (free from € 500)

Alfa Shirt orders

Belgium: € 16 excl. tax (free from € 1950)
Other countries: on request

For printing and embroidery, a minimum quantity of 10 pieces per design applies. For screen printing, a minimum quantity of 25 pieces per design applies.

We ask you to send us the design in a vectorial file in separate layers and at full size. We require a minimum resolution of 300 dpi. The higher the resolution, the better, as the quality of our printing depends on the resolution provided.

This is absolutely possible. Please contact us at info@alfashirt.com. In case of delivering your own textile, we always check the quality beforehand. This is to make sure that the textile is actually suitable for printing or embroidering.

The maximum size of a print is 420 mm x 297 mm (A3). We always have to take into account a safety margin. If you would like a larger print, please reach out to us so we can look for a solution.

It is possible to have several articles (for example, different colours of T-shirts, T-shirts and pullovers, etc.) printed or embroidered with the same personalisation. In this case, the personalisation is considered to be one design. Note: if a design has to be printed or embroidered in 2 different formats, this is considered as 2 different designs. In case you want to use the same design in different colours, you only have to pay for a colour change.

If you have chosen to have your order delivered, we ask you to transfer the outstanding amount upon receipt of the invoice. If you come to collect your order yourself, you have the choice of paying with Bancontact on collection or paying in advance by bank transfer.
It is absolutely possible to come and try on our models by appointment. In our showroom you will find mainly size medium. Other fitting sizes are available on request, please let us know the exact sizes and models.

Our showroom is by appointment only. This way we can ensure you have a pleasant fitting experience. Someone from our sales team will guide you and answer any questions you might have. You can make an appointment here.

We use environmentally friendly paint and we work with water-based ink and organic textiles as much as possible. Would you like more information on our sustainability policy? Click here for more information.

Our graphic designers are happy to assist you with expert advice on your design. We do not make any designs ourselves, but we do make minor changes if necessary.

Once the order form is signed, you cannot cancel your order. That is why it is important to always check your design carefully and coordinate all details with us. If you do want to cancel and we have not yet started printing and/or embroidering, we will charge you an administrative fee as well as the services and goods already delivered. If we have already started printing and/or embroidering, we will be forced to charge the full amount.
Our textiles are always pre-treated, which is necessary to guarantee the optimal quality of the print. It is therefore important to wash your textile before wearing it. During washing, any visible residue left after the pre-treatment will disappear. Please note that the textile may only be washed 48 hours after delivery at a maximum temperature of 40 degrees or according to the manufacturer’s washing instructions. Do not forget to turn the clothes inside out. Never put your textile in the dryer, as this has a detrimental effect on the quality of the print and of the textile itself.

Orders should always be made in combination with a print and/or embroidery. You can order unprinted Stanley/Stella textiles through our webshop. All textile purchased on our webshop has an additional “eco” print on the tear-away label.


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